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Help Centre – 345pk Pakistan

345pk FAQ – Answers to Your Account & Gaming Questions

Everything you need to know about your 345pk account — from making your first PKR deposit with JazzCash or Easypaisa, to placing PSL cricket bets and understanding the VIP programme. Find your answer below.

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Account & Login

Registration, login issues, password recovery and account settings.
Deposits & Payments

JazzCash, Easypaisa, Raast, bank transfer and card deposit questions.
Withdrawals

How to withdraw PKR, processing times and verification requirements.
Betting & Cricket

PSL markets, T20 betting, live in-play and how odds work on 345pk.
Live Casino & Games

Live dealer tables, fish games, bingo and how game categories work.
Bonuses & Promotions

Welcome bonus, reload offers, wagering conditions and eligibility.
VIP Programme

How VIP tiers work, points accumulation and tier benefits on 345pk.
Responsible Gaming

Deposit limits, self-exclusion, cooling-off periods and session tools.

Frequently Asked Questions

Account & Login

Go to the Register page and fill in your Pakistan mobile number, a username and a secure password. You'll receive an SMS verification code on your mobile — enter it to confirm your number and your account will be created. The whole process takes under two minutes. Registration is free and there's no obligation to deposit immediately.

On the Login page, use the forgot password option and enter the Pakistan mobile number you registered with. An SMS code will be sent to that number. Enter the code to verify your identity and you'll be prompted to set a new password. Make sure your registered mobile number is still active — if you've changed your number, contact support through the live chat inside your account before your old number is deactivated.

No — each player is permitted one account only. Creating multiple accounts is against the 345pk Terms and Conditions. Accounts found to be duplicates may be closed and balances reviewed. If you've accidentally registered twice with different numbers, contact support to resolve the situation before attempting to use both accounts.

Accounts can be temporarily locked after several consecutive failed login attempts — this is an automatic security measure. Wait a few minutes, then try again with the correct credentials. If the lockout persists, use the password recovery flow or contact 345pk support via live chat. Accounts may also be locked if you have activated a self-exclusion period through your responsible gaming settings.

Mobile number changes require identity verification through 345pk support. Do not wait until your old number is deactivated — if the old number is no longer reachable, the verification process becomes significantly longer. Contact support via live chat while you still have access to both numbers. Your registered number is used for SMS verification on withdrawals and password recovery, so keeping it current is important.
Deposits & Payments

345pk supports JazzCash, Easypaisa, Raast, bank transfer and card payments. All transactions are processed in PKR — there is no currency conversion involved. The Deposit page shows the current minimum and maximum amounts for each method, along with any applicable processing windows.

Most JazzCash and Easypaisa deposits reflect in your 345pk balance within a few minutes of the transaction being confirmed on the mobile wallet side. If your balance hasn't updated after 10 minutes, check your transaction history first — the deposit should show as pending or confirmed. If it's confirmed on your wallet but not showing in 345pk, contact support with your transaction reference number.

Minimum deposit amounts vary by payment method and are displayed on the Deposit page when you select your preferred method. Mobile wallet minimums are generally lower than bank transfer minimums. Always check the current limits on the deposit page before initiating a transfer, as amounts can be updated.

First, check your 345pk transaction history under your account dashboard — the deposit may still be showing as pending. If it's been more than 30 minutes and the status hasn't updated, take note of the transaction reference number from your JazzCash, Easypaisa or bank statement and contact 345pk support via live chat. Provide the reference number, the amount in PKR and the time of transaction for the fastest resolution.
Withdrawals

Log in to your account and navigate to the withdrawal section of your dashboard. Select your preferred payout method — JazzCash, Easypaisa, Raast or bank transfer — enter the PKR amount and confirm. Withdrawals go back to the same payment method used for your deposit in most cases. A first-time withdrawal may require additional identity verification before processing begins.

Processing times vary by method. Mobile wallet withdrawals via JazzCash or Easypaisa are typically faster than bank transfers. VIP members benefit from priority processing, which can reduce wait times significantly. You can track the status of any withdrawal request in your transaction history — statuses move from pending to approved to processed. If a withdrawal remains in pending status beyond the expected window, contact support with the request details.

Common reasons for a declined withdrawal include: incomplete identity verification, an active bonus with remaining wagering requirements, requesting more than your available withdrawable balance, or details not matching the registered account information. Your transaction history will usually show a reason code. Contact support via live chat if the reason isn't clear — they can explain the specific situation and what steps are needed to resolve it.

Yes — minimum withdrawal amounts apply and vary by payment method. These are shown in the withdrawal section of your account dashboard when you select your payout method. Attempting a withdrawal below the minimum will be flagged before the request is submitted so you can adjust the amount.
Betting & Cricket

Yes — Pakistan Super League, T20 internationals, Test matches, the Asia Cup and bilateral series are all covered in the Betting section. Pakistan fixtures are highlighted for easy navigation. In-play markets are available during live matches, meaning you can place bets between overs or react to events as the game develops.

The betting section covers match winner, series winner, top batsman, top bowler, total runs, fall of next wicket, over/under markets and many more cricket-specific bet types. The availability of specific markets depends on the match and format. T20 matches typically have the widest range of in-play markets given the pace of the format.

Yes — in addition to cricket, 345pk's betting section includes football leagues and international fixtures, as well as esports markets. These are available alongside cricket markets within the same betting section. Your PKR balance is shared across all sports and game categories so no separate funding is needed.
Live Casino & Games

The Live Casino section includes Baccarat, Roulette, Blackjack and Teen Patti with live dealers streaming in real time. Multiple table variants are available with different minimum and maximum PKR stake limits, so players with different budgets can find a suitable table. Your account balance is the same balance used across live casino, sports betting and all other game sections.

Fish games are arcade-style shooting games where you use PKR credits to fire at fish and sea creatures on screen. Different creatures carry different multiplier values — larger or rarer creatures award bigger payouts. The Fish Games section on 345pk has multiple game titles with varying themes and stake levels. They're fast-paced and don't require any prior knowledge of casino games, which makes them popular with players new to online gaming.

The Bingo section on 345pk operates on a ticket-based system where you purchase tickets in PKR for scheduled or instant games. Numbers are drawn automatically and your card is marked in real time. Prizes are awarded based on completing patterns — line, two lines or full house depending on the game variant. It's a relaxed, lower-pressure game format compared to live casino tables.
Bonuses & Promotions

Welcome bonuses are available to newly registered players and are typically credited automatically after your first qualifying deposit. The bonus details — including the minimum deposit amount required, the bonus percentage and any game restrictions — are shown on the promotions section of your account dashboard after login. Read the full bonus terms before depositing so you understand the wagering conditions attached.

Wagering requirements — sometimes called rollover — mean you need to bet the bonus amount a specified number of times before the bonus funds become withdrawable. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place PKR 10,000 worth of bets using the bonus before requesting a withdrawal of bonus-derived winnings. Not all bet types contribute equally — check the specific bonus terms for the contribution rates of cricket betting, live casino and other game types.

There are a few common reasons: the deposit may not have met the minimum qualifying amount, the bonus may have already expired, or the account may not be eligible (for example, if a previous welcome bonus was already claimed). Check the active promotions section of your dashboard — if the bonus still isn't showing and your deposit met the requirements, contact support with your transaction reference and the name of the promotion you expected to receive.
VIP Programme

Every bet you place and every game session you complete contributes points to your VIP progress. As your points accumulate you move through VIP tiers. Higher tiers unlock benefits including priority withdrawal processing, exclusive bonus offers and dedicated support. Your current tier and points balance are shown on your account dashboard after login. The full tier breakdown is on the VIP page.

VIP point expiry conditions are detailed on the VIP page. Generally, points earned through regular activity remain active as long as the account is being used. Extended periods of inactivity may affect point balances. Log in and check your VIP dashboard for the current status of your points and any activity requirements that apply to your tier.
Responsible Gaming

Log in to your account and go to the responsible gaming section of your account settings. From there you can set a daily, weekly or monthly PKR deposit limit. Once set, the limit takes effect immediately — you will not be able to deposit beyond the limit until the period resets. Increasing a limit is subject to a cooling-off period before it comes into effect, which is intentional so that limits set when you're thinking clearly stay in place.

Self-exclusion allows you to temporarily or permanently close your account to prevent access to the platform. You can activate it from the responsible gaming section of your account settings and select a duration. During a self-exclusion period, login is blocked and marketing communications are paused. If you feel your gaming is becoming difficult to control, self-exclusion is a straightforward tool available directly in your settings — you don't need to contact support to activate it. More information is on the Responsible Gaming page.

Your account settings include session time reminders that notify you after you've been logged in for a set duration — for example 30 minutes or an hour. These reminders appear as on-screen alerts during your session. They're optional but useful for keeping track of time spent on the platform. Setting a reminder takes about 30 seconds from your account settings and can be updated or removed at any time.

Still have a question? If your query isn't covered above, the 345pk support team is available via live chat from your account dashboard. Have your account username and any relevant transaction references ready to help the team resolve your issue faster.

Most questions that come through to 345pk support fall into a handful of categories: deposit timing, withdrawal status, login access and bonus eligibility. The FAQ above covers the most common scenarios for each of these topics based on the questions Pakistan players ask most frequently.

For anything account-specific — like a transaction that shows on your JazzCash or Easypaisa statement but hasn't appeared in your 345pk balance — the live chat team can investigate directly using your transaction reference. The FAQ covers general guidance, but account-level queries always need to go through support where they can access your specific records.

If you're new to online gaming platforms, the most important things to get right early on are: using your own valid Pakistan mobile number during registration, setting a PKR deposit budget before you start playing, and reading the bonus terms before accepting any offer. These three steps prevent the majority of avoidable issues that players encounter in their first few weeks on the platform.

Responsible Gaming reminder: 345pk is for adults aged 18 and above. Set a PKR budget before you play and stick to it. Gaming should be entertainment — never chase losses or play with money you need for essential expenses. Use the deposit limit and self-exclusion tools in your account settings if you ever feel the need.

Quick Links

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Need More Help?

If your question isn't answered above, the 345pk support team is available via live chat inside your account. Have your registered mobile number and any transaction reference numbers ready before starting the chat.

Login to Access Live Chat

Account Security

  • Never share your password or OTP with anyone
  • 345pk will never ask for your password via SMS or chat
  • Log out on shared or public devices after every session

Ready to Get Started on 345pk?

Register free, make your first PKR deposit with JazzCash or Easypaisa and jump into PSL cricket betting, live casino or fish games. 18+ only. Play within your budget.

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