Privacy Policy – How 345pk Handles Your Personal Data

1Introduction

345pk is an online gaming and sports betting platform built for players in Pakistan. When you use 345pk — whether to bet on cricket, play live casino, join a bingo room or manage your PKR account — you share certain information with us. This policy explains what that information is, why we need it and how we handle it responsibly.

Privacy is not something we treat as a legal formality. The platform handles real financial transactions in PKR and stores personal account data. Getting this right matters practically, not just on paper. Our approach is to collect what we need, protect it properly and be transparent about how it's used.

2What We Collect

The personal data 345pk collects falls into three broad categories: information you provide directly, information generated by your use of the platform, and information received from payment providers.

We do not collect full payment card numbers. Payment transactions via JazzCash, Easypaisa, Raast or bank transfer are processed through the respective payment provider's systems. 345pk receives only a transaction reference and confirmation of the PKR amount.

3How We Use Your Data

345pk uses your personal data for the following purposes:

• Account management: Creating and maintaining your player account, processing login and keeping your settings and preferences in place.
• Transaction processing: Handling PKR deposits and withdrawals, confirming payment method identity and maintaining accurate financial records for your account.
• Identity verification: Confirming you meet the age requirement (18+) and verifying your identity where required, particularly before processing withdrawals above certain amounts.
• Platform security: Detecting and preventing fraud, unauthorised account access, bonus abuse and activity that violates the Terms and Conditions.
• Customer support: Responding to queries, resolving account issues and maintaining a record of support interactions so we can track resolutions accurately.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gaming behaviour and to support responsible gaming tools you have activated on your account.
• Platform improvement: Analysing usage patterns in aggregate to understand how players interact with different sections of 345pk and improve the experience — particularly for mobile users.
• Marketing (opt-in only): Sending promotional offers, bonus notifications and platform updates where you have consented to receive these communications. You can opt out at any time.

4Payment Data and PKR Transactions

All financial transactions on 345pk are in Pakistani Rupees (PKR). The platform supports deposits and withdrawals through JazzCash, Easypaisa, Raast and standard bank transfer. Each of these payment providers has its own privacy policy governing how they handle your financial data on their systems — we recommend reviewing those policies separately.

When you make a deposit via JazzCash or Easypaisa, the transaction is initiated and confirmed within those providers' systems. 345pk receives a transaction confirmation and the PKR amount — we do not receive or store your JazzCash PIN, mobile wallet password or full bank account details.

Transaction records are maintained in your 345pk account and are used to:

• Credit and debit your PKR balance accurately.
• Process withdrawal requests to the correct payment method.
• Verify deposit history when reviewing account queries or withdrawal requests.
• Detect irregular transaction patterns that may indicate fraudulent activity.

Financial records are retained for the period required to operate the account and for a reasonable time after account closure to resolve any outstanding queries or compliance matters.

5Data Sharing

345pk does not sell your personal data to third parties. Your data may be shared with the following categories of service provider where necessary to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the information needed to process PKR transactions — typically your account reference and transaction amount.
• Identity verification services: Where verification is required, relevant identity documents or reference data may be shared with a third-party KYC (Know Your Customer) provider. These providers are contracted to handle data securely and for verification purposes only.
• Technology and hosting providers: Companies that provide the infrastructure on which 345pk operates may have access to data as part of the service they provide. These relationships are governed by data processing agreements.
• Fraud prevention and security: In cases of suspected fraud, account abuse or security incidents, relevant data may be shared with security service providers or investigated internally.

345pk will not share your personal data with third-party advertising networks, data brokers or marketing companies without your explicit consent.

6Data Retention

345pk retains personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account and identity data: Retained while your account is active and for a defined period after closure to handle any post-closure queries or disputes.
• Financial records: Transaction histories are retained for the period necessary to resolve any outstanding balance issues and for record-keeping purposes.
• Gaming history: Bet and game session records are retained while your account is active and may be referenced in any account dispute resolution process.
• Support communications: Chat transcripts and email correspondence are retained for the period required to track resolution of the matter raised.
• Device and technical data: Log data is retained for a shorter period, primarily for security monitoring and fraud prevention purposes.

When data is no longer required for any of the purposes described in this policy, it is deleted or anonymised in a way that it can no longer be linked back to you as an individual.

7Security Measures

345pk takes the security of your personal data seriously, particularly given that the platform handles real PKR financial transactions. Security measures in place include:

• Encrypted transmission of data between your browser or app and the 345pk platform using HTTPS.
• Encrypted storage of sensitive account data including passwords (which are hashed — meaning the original value is never stored in readable form).
• Access controls that limit which staff can view personal account data, restricted to those with a legitimate operational need.
• Monitoring of platform activity to detect unusual login patterns or transaction behaviour that may indicate unauthorised access.
• Regular review of security practices as the platform develops.

Despite these measures, no online platform can guarantee absolute security. You also have a responsibility to keep your account credentials — username, password and any two-factor authentication details — private and not to share them with anyone. 345pk will never ask for your password through live chat or email.

8Cookies and Tracking

The 345pk website uses cookies — small text files stored on your browser — for the following purposes:

• Session cookies: Keep you logged in while you navigate the platform during a single session. These are deleted when you close your browser.
• Security cookies: Help detect and prevent fraudulent login attempts and protect your account from automated attacks.
• Preference cookies: Store your platform preferences such as language, odds format and notification settings so they persist between sessions.
• Analytics cookies: Collect aggregate, anonymised data about how visitors use the site — which pages are visited most, where users arrive from, how long sessions last. This data does not identify you individually and is used only to improve the platform.

345pk does not use third-party advertising or tracking cookies that follow your activity across other websites. You can manage cookie preferences through your browser settings, though disabling certain cookies (particularly session and security cookies) may affect how the platform functions.

9Your Rights Over Your Data

As a 345pk account holder you have rights over the personal data the platform holds about you. These include:

• Right to access: You may request a copy of the personal data 345pk holds about you. Contact support through the platform's live chat to submit a data access request.
• Right to correction: If any of your personal data held by 345pk is inaccurate or out of date, you can request a correction. Some details can be updated directly in your account settings; others require verification before they can be changed.
• Right to deletion: You may request that your personal data be deleted when it is no longer necessary for the purposes described in this policy. Note that some data (particularly financial records) may be retained for a period after a deletion request to resolve outstanding matters.
• Right to withdraw marketing consent: You may opt out of marketing communications at any time through your account settings without any effect on your ability to access the platform.
• Right to object: You may raise an objection to how your data is being used by contacting 345pk support. Where the objection relates to legitimate interests processing, 345pk will review the request and respond.

To exercise any of these rights, contact 345pk through the live chat function available after login. Requests are acknowledged and processed within a reasonable timeframe.

10Minors

345pk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. During the registration process, users confirm that they meet the minimum age requirement.

Where 345pk identifies or has reason to believe that an account is held by or being used by a person under 18, the account will be suspended pending review and may be permanently closed. Any funds in the account at the time of suspension may be withheld during the review process.

If you are a parent or guardian and you believe a minor has created an account on 345pk without your knowledge, please contact support immediately through the platform so that appropriate action can be taken.

11Updates to This Policy

345pk may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to data handling practices or in response to changes in relevant law. When material changes are made, registered account holders will be notified via the email address on their account or through a notification displayed on the platform at login.

The "Last updated" date at the top of this page reflects when the policy was most recently revised. Continuing to use 345pk after an updated policy has been posted constitutes acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and may request account closure through support.

12Contact Us

If you have any questions about this Privacy Policy, how 345pk handles your personal data, or if you want to exercise any of your data rights, please contact the 345pk support team. The fastest way to get a response is through the live chat function available inside the platform after you log in.

You can also reach support by email at the address shown in the footer of this page. Please include your registered account username or mobile number in your message so your query can be located quickly.

For privacy-specific requests — such as data access or deletion requests — please state clearly in your message that it is a privacy-related request and what action you are asking for. This helps the support team route your query to the right person and respond more efficiently.